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FAQs

We accept payment via all common Credit Card providers and Pay Pal. We are working to accept other payment methods in the near future.

Discount codes are only valid on non already reduced items and during sale periods.

It's generally €4 in Portugal and €6 in Europe

Shipping normally takes 1-2 Weeks

You will receive a shipping confirmation from us when your order has been dispatched from our warehouse, and a second email with your Tracking Number once the package has been processed with the Courier Company.

If you have received notification from the courier company that your order has been delivered but you have not received it, we recommend first calling them directly to investigate further.

Please be aware of any additional fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Nothend cannot be held responsible for any charges.

If you choose not to pay duties on import and your parcel is returned to us, you will not be issued with a refund when the parcel is received – You will be issued with a credit note for the value of the products purchased only, less any shipping paid and an additional €10 will be deducted to cover return shipping costs. 

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